An AI voice assistant for business — it answers your phone, WhatsApp, Instagram and web chat 24/7.

An AI voice assistant is software that handles a business's inbound and outbound phone calls by speaking like a person, understanding what is said and acting on it. What separates it from a touch-tone menu (IVR) is that it relies on natural conversation rather than fixed patterns: the customer explains the problem in their own words, and the assistant understands, answers and completes tasks such as booking an appointment or taking an order.

It removes missed calls: every caller is answered at night, at weekends and during peak hours. It answers frequently asked questions, creates appointments and reservations, reports order and delivery status, understands the topic and transfers to the right department, and transcribes and summarises every call. Because it runs unlimited conversations at once, there is no busy tone and no queue.

Tel Asistan AI is a 24/7 AI assistant that answers voice calls and WhatsApp messages for businesses the way a real person would. It creates appointments, takes orders, answers frequently asked questions and integrates with your CRM and ERP systems.

It works over inbound and outbound voice calls, WhatsApp messaging, Instagram DM and a website chat widget. The three messaging channels merge into one inbox, so whichever channel a customer writes from, their history builds up in one place. It can answer an unlimited number of conversations at the same time, which removes queueing entirely.

Setup takes days, not months. Your existing number, your CRM and your calendar are configured within minutes; the assistant learns your flow and your brand's tone and goes live within a few days.

There are two options. With a prepaid credit package you buy a package once and the call minutes and usage you actually consume are deducted from your credit. With a monthly package you choose how much of each channel you need yourself, and the price is calculated as you choose. VAT is added at the payment step. You can find the current packages and the monthly package calculator in the Packages section of this site.

Yes. The assistant holds a natural, flowing dialogue and personalises its answers by recognising the caller from their phone number. The goal is to give your customer fast, accurate service exactly as a real agent would.

It suits businesses with high call volumes, appointment-led sectors (clinics, salons, technical service), e-commerce, hotels, B2B dealer networks and small businesses. It adapts to a business of any size.

Yes. It integrates with your CRM, ERP, booking and order systems within seconds, and writes the orders and appointments it takes into your system automatically.

Yes. Every call is transcribed and becomes searchable. You track metrics such as call volume, topic categories, sentiment and satisfaction from one dashboard, and you can receive periodic reports by email if you want them.

Yes. You upload your phone list and write your calling script; the assistant calls everyone on the list one by one. Calls are placed only within the days and hours you set, and you watch the campaign's progress live in the dashboard.

Yes. You define your questions; the assistant calls the respondents and records the answers during the conversation. Response rates, per-question distributions and results such as NPS are presented in ready-made reports and can be exported in one click.

Busy or unanswered numbers are called again automatically according to the rules you set. If the customer says "call me later", the assistant calls them back at the time they chose, knowing the earlier conversation. The outcome of the call is reported to you either way.

A summary of every call is sent to you instantly over WhatsApp or email. You can reply to that summary with a single instruction and have the assistant get back to the customer by voice call or on WhatsApp.

Yes. While the phone call is still going it sends your price list, catalogue, location or documents over WhatsApp at the same time, so the customer has everything they need once they hang up.

Yes. You upload your documents and your product and service information into the knowledge base, and the assistant answers from your own sources. You can also reach all of your call, customer and survey data from your own systems through an open API.

Your number is forwarded to the assistant. The moment the caller speaks, the assistant transcribes the conversation, finds the right answer in your business's own knowledge base and replies in a natural voice. It carries out tasks such as creating an appointment or checking an order in your systems during the conversation, and sends you the summary as soon as the call ends.

There is no limit on simultaneous calls. Even if hundreds of people call at once, each one is answered in the first second; busy tones, queues and missed calls disappear.

The default language is Turkish. English (US/UK), German, Spanish, French and Italian can also be defined as you need them. When more than one language is enabled, the assistant switches to the language of the person it is speaking to, mid-conversation.

Yes. Your business's known number is connected to the assistant by SIP forwarding, so your customers keep calling the number they always have. A new number can also be provisioned if you prefer.

Yes. It understands the topic and transfers to the right person or department. Before transferring it gives that person a short spoken summary of the conversation, so the customer does not have to explain the problem a second time.

Yes. With the chat widget added to your site, it answers visitors' questions from the same knowledge base as the phone assistant; it collects enquiries and turns visitors into customers.

Yes. It checks your calendar, finds a suitable time and creates the appointment; when a caller asks to cancel or reschedule it updates the record and notifies the people involved of the change.

Yes. It connects to your systems and tells the customer their order and delivery status during the conversation. If the customer is not satisfied with that answer, it summarises the conversation and transfers it to the relevant team.

Your conversation data is kept in an isolated area that belongs only to you and is never shared with other customers. Personal data is processed under Turkish data protection law (KVKK); you can reach the Privacy Policy, KVKK and Cookie Policy texts from the links at the bottom of the site.

Shift planning, training, hardware and staff turnover costs disappear; you pay only for the calls that actually happen. Compared with a traditional call centre this saves around 70%, and you do not need to hire extra staff for busy periods.

No. You can work with a prepaid credit package: you buy a package once and it is drawn down as you use it, with no fixed monthly fee and no long-term commitment. The monthly package you build channel by channel is an optional alternative.

The aim is not to replace them but to take the load off them. The assistant takes on repetitive questions, bookings and status checks; your team focuses on sales, persuasion and conversations that need a tailored solution. Complex matters are always transferred to one of your people.

Every call is transcribed, and topic category, sentiment and satisfaction analysis are reported in the dashboard. You can also call your customers with a voice survey to ask NPS and satisfaction questions, and see the results as per-question distributions.

Yes. Through the open API, call records, transcripts, customer details, appointments and survey results flow into your own CRM or ERP. You can also start campaigns and surveys from your own system.

Yes, and you can do it right away on your own. In the free demo on this site you build your own assistant in two minutes and call it from your own phone; no forms and no card details are required. When you decide to go ahead, our team prepares the assistant with your own flow and you test it together before your number is switched over.