An AI receptionist for clinics answers the phone while you are with a patient.
An AI receptionist for clinics answers the phone and WhatsApp messages while you are in a consultation, and books the patient with the department and doctor they ask for. Tel Asistan AI offers the real free slot in your calendar, writes the appointment and sends the reminder itself. It answers fee, address and accepted-insurer questions from the information you provide, and passes an urgent “please call me back” request to you straight away.
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What is an AI receptionist for clinics?
An AI receptionist for clinics is software that answers a clinic's phone line and WhatsApp number the way a front-desk receptionist would, and books patient appointments by department and doctor. It does not give medical assessments; it handles bookings, information and routing. In the situations you define it transfers the call to your team or passes the request on as a note.
- If there are several departments it asks for the department first, then for the doctor when a department has more than one.
- It books against the caller's own number and never reads or changes another number's appointments.
- It sends reminders by WhatsApp, SMS, email or a voice call.
- It sends an “Urgent” notification when a patient asks to be called back immediately.
What does AI receptionist for clinics do? It books the visit and remembers the patient.
Asks for department and doctor
In a multi-department clinic it does not book before the department is known; if a department has several doctors it names them and asks for the patient's preference. With no preference it picks the doctor with the fewest bookings that day.
Respects the doctor requested
If the requested doctor is full that day, it first offers that doctor's nearest free times and only then suggests a colleague. If the booking ends up with a different doctor, it tells the patient clearly.
No silent duplicate bookings
If the patient already has an open appointment in the same department, it does not quietly open a second one; it asks whether to move it, cancel it or genuinely add another.
Reminds and confirms
It sends a reminder by WhatsApp, SMS, email or voice call before the appointment. On a voice reminder the patient can confirm, cancel or move the appointment.
Answers the usual questions
Consultation fees, address, parking, opening hours, accepted insurers, preparation before a procedure — it answers from your knowledge base, never invents what is not there, and hands the rest to you.
Urgent requests are not lost
When a patient says “I need the doctor to call me now”, the note reaches your mobile app and WhatsApp with an “Urgent” title. If the note could not actually be delivered, the assistant does not tell the patient it was.
Patient information stays with your clinic and only the people you authorise see it
Clinic conversations are sensitive. In Tel Asistan AI each clinic's data is kept separate from every other account, team members see only the sections you open for them, and booking actions are tied to the patient's own phone number.
A space reserved for your clinic
Call recordings, transcripts and patient cards live only in your clinic's dashboard and are processed under KVKK (Turkey's data protection law).
Permissions per team member
Create separate users for reception, assistants or doctors and give each only the screens they need; two-factor authentication and IP restrictions are supported.
Tied to the caller's number
The assistant looks up, cancels or moves appointments only through the number that is calling or writing; nobody else's appointment can be read.
Deleting a recording
When you request that a call be deleted under KVKK, the recording and transcript are permanently removed from the voice infrastructure as well.
You decide in the greeting how patients are informed, for example that the call is recorded.
How is AI receptionist for clinics rolled out? Three steps.
- 01
Set up departments, doctors and hours
Each doctor or department gets its own calendar, working hours, appointment length and days off in the dashboard. If you already use booking software, the assistant is connected so that it reads availability from it and writes appointments into it.
- 02
Connect your phone and WhatsApp numbers
The clinic's existing number is forwarded to the assistant; it can also cover only out-of-hours calls or calls that arrive while the line is busy. You load fees, address, accepted insurers and frequent questions into the knowledge base.
- 03
Choose confirmation, reminder and transfer rules
Should a booking be confirmed immediately, after the patient confirms or after you approve it? You decide, along with when a call should be transferred to your team, and you follow every call summary in the dashboard or the mobile app.
The phone ringing during a consultation: the usual way versus an AI receptionist
Who is it for? Every clinic that answers the phone between patients.
Dental practices
Per-dentist calendars, check-up and treatment bookings; preparation instructions explained from your knowledge base when the patient asks.
Aesthetic clinics
Specialist preference, procedure and price questions; a price question on WhatsApp at night does not wait until morning.
Physiotherapy centres
Session bookings, reschedules and reminders; an accidental second booking in the same department is caught.
Psychologists and counsellors
Session bookings and sensitive information: records are visible only to the people you authorise.
Veterinary clinics
Vaccination and check-up appointments with reminders; an owner's “please call me back now” request reaches the team at once.
Polyclinics and medical centres
Multi-department set-up: department first, then doctor, with a connection to the centre's own booking system.
Frequently asked questions about AI receptionist for clinics
Does the assistant give patients medical advice or a diagnosis?
No. The assistant does not make medical assessments; it passes on the information you write, such as bookings, fees, address, opening hours and preparation instructions. You decide how it handles a health question: it transfers the call to your team, leaves a note for the doctor to call back, or offers an appointment. It does not invent answers it does not have.
What happens if a patient asks for a specific doctor?
The assistant checks that doctor's calendar. If the doctor is full that day, it first offers the same doctor's nearest free times; if the patient does not want to wait, it names the other doctors free at the same time. If the booking ends up with a different doctor than requested, it says so and asks for the patient's agreement. A doctor can also be changed as part of a reschedule.
Does it work with our own clinic or booking software?
The assistant can run on its own calendar or, if your software offers an external booking connection, connect to it: it reads availability from it, writes appointments into it and keeps a copy in the dashboard. You choose what happens when your software cannot be reached — continue on our calendar or stop taking bookings. Data can also be sent to your CRM through the open API.
How is patient data handled under KVKK?
Call recordings and patient details are kept in an area that belongs only to your clinic, separated from every other account, and processed under KVKK, Turkey's data protection law. You open only the screens each team member needs; two-factor authentication and IP restrictions are supported. When you request deletion of a call under KVKK, it is also permanently removed from the voice infrastructure.
Can the assistant be set up in English?
Yes. The product's default language is Turkish, and the assistant can be set up in English, German, French, Spanish or Italian. When several languages are enabled it switches to the language the patient speaks, which suits clinics that see international patients. The same language setting applies to the phone line, WhatsApp and website chat.
How is pricing calculated and how long does set-up take?
Pricing is a monthly package per channel: talk minutes for the phone, message counts for WhatsApp. There is no per-appointment commission and no commitment; VAT is added at checkout. You can calculate each channel on the /en/pricing page. With the doctor list and knowledge base ready, set-up takes a few days, and the free demo lets you build and call your own assistant in 2 minutes.
Hear it first, then decide.
Build your own assistant in two minutes and call it from your own phone. No setup, no card required.