AI chatbot for your website — visitors get answers without leaving the page.
An AI chatbot for your website is a chat assistant that answers visitors who write in your site's chat window, understanding their own wording and using your information. There is no menu tree and no button maze: a visitor types “how long does delivery take?” and the assistant answers from your delivery details. When a topic needs your team, you take the chat over from the dashboard or the mobile app, and the visitor sees your reply in the same window.
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What is an AI chatbot for a website?
An AI chatbot for a website is a customer communication tool that answers visitors' questions with artificial intelligence in a chat window added to your site. Unlike a rule-based chatbot it is not tied to a pre-drawn script: it understands free-form questions and takes the answer from your knowledge base. It does not invent answers it does not have; it leaves the topic to your team.
- A single code snippet is added to your site, and it only runs on the domains you allow.
- It works as a bubble that opens in the corner or as a window embedded in the page.
- Colour, logo, font and welcome message are adjusted to match your site.
- It shares the same knowledge base and inbox as WhatsApp and Instagram.
What does AI chatbot for websites do? It does not just reply — it keeps the visitor.
Understands free-form questions
Visitors do not hunt for buttons; they type. “What is your return window?” and “can I send the item back?” are understood as the same question and answered with the same information.
Answers from your knowledge base
Prices, services, delivery, returns, opening hours and FAQs are written once and shared by phone, WhatsApp, Instagram and website chat. Update them and every channel answers with the new information.
Hands over to a person
When you take over, the assistant goes quiet and your reply appears in the visitor's window. You choose when the assistant returns; by default it waits until you hand the chat back.
In the visitor's language
If a visitor writes in German, it replies in German. You can restrict the languages, and if you run sites in different languages each chat window can have its own language rule. The assistant can be set up in English.
New messages in front of you
When a visitor writes, a notification arrives in the mobile app and the dashboard shows how many visitors are waiting, so no chat that needs attention slips through.
Protected against abuse
Multi-layer protection against bots and automated scraping, plus a per-visitor rate limit. If the code is copied to another site, it does not work there.
What it does in website chat — and what it deliberately does not
The identity of a visitor writing on your site cannot be verified: typing a name or phone number does not prove who someone is. Tel Asistan AI therefore runs website chat as a channel for information and direction, and completes actions such as bookings and orders on the phone and WhatsApp, where the number comes from the system.
Gives information
Answers questions about prices, services, delivery, returns, address and opening hours from the information you wrote.
Points to the right channel
A visitor who wants to book or order is pointed to your phone line or WhatsApp, where the same assistant completes the task.
Opens nobody's records
No bookings, orders or customer records are created or looked up in website chat, so a typed number never reveals someone else's details. The assistant never talks as if it had done such a task.
Your team can step in
A quote request, complaint or special enquiry shows up in the dashboard, and your team chats with the visitor in the same window.
How is AI chatbot for websites rolled out? Three steps.
- 01
Design the chat window
Choose the colour, logo, font, welcome message and whether the window sits in the corner or inside the page; every change shows in a live preview.
- 02
Write your information and instructions
Fill in the knowledge base and describe how the assistant should talk. You can start from a ready-made template or have AI draft the instructions for you.
- 03
Add the code to your site
Add the snippet from the dashboard to your site's page template and list the allowed domains. From then on every chat appears in the dashboard and the mobile app.
Rule-based chatbot versus AI chat assistant
Who is it for? Every business that gets customers from its website.
Online stores
Delivery times, return terms, sizing and payment questions are answered before the visitor leaves the basket.
Clinics and healthcare providers
Services, prices, address and preparation information are provided; visitors who want an appointment are pointed to your phone line or WhatsApp.
Service and consulting firms
A visitor asking for a quote appears in the dashboard, and your team takes the chat over in the same window.
Hotels and tourism
International visitors get answers in their own language; location, check-in times and facilities are covered at night too.
Courses and education
Programmes, fees and enrolment terms are explained just as accurately on the busiest days of enrolment.
Businesses with several websites
A window for each site with its own design and language rule, with every conversation collected in one dashboard.
Frequently asked questions about AI chatbot for websites
Which websites can the chatbot be added to?
Any site where you can add code to the page template. The short snippet from the dashboard goes into your site's pages; on hosted website builders this is usually done through a custom-code field. The window only runs on the domains you define and does not open if it is copied to another site. You can create separate windows for different sites.
Can visitors book appointments or check orders through the website chat?
No — by design. The identity of a visitor in website chat cannot be verified, so no bookings, orders or customer records are created there and nobody's records are looked up. The assistant points the visitor to your phone line or WhatsApp — where the same assistant writes the booking into your calendar or the order into your order flow — or leaves the chat to your team.
What if the chatbot gives wrong or made-up information?
The assistant only answers from the knowledge base and business details you wrote; it does not invent answers and never talks as if it had done something it has not. Every chat is kept in the dashboard, so you can see each reply and change its behaviour straight away by updating the knowledge base.
How do I join a conversation with a visitor?
Open the chat in the dashboard or the mobile app and choose “Take over”; the assistant goes quiet in that chat and your reply appears in the visitor's window. While the assistant is active the message box is locked, so the visitor never receives two answers at once. You can have the assistant return after 10, 20 or 30 minutes or 1 hour, or only when you hand it back.
How is visitor data protected?
Visitors are not asked for identity or contact details; the chat starts anonymously. Conversations are stored in an area reserved for your business, visible only to the users you authorise, and chat data past its retention period is cleaned up regularly. The AI connection runs on the server side, so no key is ever sent to the visitor's browser. Data is processed in line with KVKK (Turkey's data protection law).
How is the website chatbot priced?
Website chat is a separate channel in your monthly package, measured by number of messages, so you only pay for the channels you use. There is no commitment, VAT is added at checkout and annual billing is available. The price of your package is calculated channel by channel on the /en/pricing page.
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