An AI assistant for restaurants answers the phone in the dinner rush.
An AI assistant for restaurants answers the takeaway line that will not stop ringing at 8 pm and the WhatsApp messages alongside it, taking orders from your menu and booking tables. Tel Asistan AI takes the order item by item, reads back the total, saves nothing until the customer approves and sends the order straight to your WhatsApp. For tables it asks the party size and reserves a table that fits; there is no per-order commission.
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What is an AI assistant for restaurants?
An AI assistant for restaurants is software that answers a restaurant's phone line and WhatsApp number, takes orders from the menu and makes table reservations. It takes the order in the same order a real phone order follows, has the customer approve a priced summary and passes it to the kitchen. For reservations it assigns a table by party size and never reads the table name or number to the customer.
- It reads products, prices and options only from your menu; the system calculates the total.
- It does not open an order before stating the total and getting a clear yes.
- New orders reach your WhatsApp as a ticket with buttons; you approve and mark “ready” or “on the way” with a tap.
- If a large group does not fit one table, it combines tables into a single reservation.
What does AI assistant for restaurants do? It takes the order and books the table.
Menu orders, step by step
It takes the item, asks for required choices such as portion or size, asks about paid extras item by item and offers a drink or dessert once. One question per message, so answers never get mixed up.
Total first, order second
It reads back the items, delivery fee and total; nothing is saved until the customer approves. If the basket changes, the summary is read again and approval is asked again.
Collection, delivery or dine-in
It asks how the order will be served; for delivery it reads back the saved address for confirmation or takes a new one. Minimum order value, delivery fee and free-delivery threshold follow your rules.
Your payment methods only
It offers the methods you accept, such as cash or card on delivery, never promises one you do not take, and prints the choice on the kitchen ticket. The assistant does not take payment.
Straight to the kitchen
New orders reach WhatsApp as a ticket with buttons and ring a bell in the dashboard: Approve, Preparing, Ready, On the way, Delivered. Customers get a status message at each step you link a template to.
Table reservations
It asks the party size and reserves the smallest free table that fits. It never asks guests how long they will stay; you set the seating time, and free a table early from the dashboard with one click.
Just like a real phone order: the system decides the next question
Asking two questions at once on the phone means filing a one-word answer in the wrong place. In Tel Asistan AI the order of the conversation is not left to the assistant: at each step only the next single question is asked, and nothing the customer has already said is asked again.
1. Item and required choice
The customer names the item; if it has a required choice such as portion, size or filling, only that is asked.
2. Extras and sides
Paid extras are offered item by item, and a drink or dessert once per call; no long lists are read out.
3. Service, address, payment, name
Each in its own message; known details are skipped and a saved address is used only after confirmation.
4. Priced summary and approval
The total is read and the only question is “shall I confirm it?”; after a yes the order number is given.
If the same order arrives twice within a short time (a double call or a repeated message), no duplicate is created; if the customer says “one more of the same”, a deliberate second order is taken.
How is AI assistant for restaurants rolled out? Three steps.
- 01
Upload your menu
Products, prices, sections and option groups are entered in the dashboard or uploaded from Excel/CSV; re-uploading the same file updates prices and never deletes items. If your menu lives in your own system, it can be read from there.
- 02
Set your ordering and table rules
Ordering hours, service types, minimum order, delivery fee and the payment methods you accept; for tables, table capacities and seating time. Your phone number and WhatsApp line are connected to the assistant.
- 03
Run orders from WhatsApp
New orders arrive as a ticket with buttons; move them along with a tap on the buttons. The dashboard and mobile app show the same orders and table occupancy.
Staff answering the takeaway phone versus an AI assistant for restaurants
Who is it for? Every kitchen that takes orders by phone.
Takeaway and delivery kitchens
Every phone order in the evening rush is taken; address and payment method are on the ticket, not asked at the door.
Pizza, kebab and pide shops
Portion, size and extra toppings are asked per item, and the total includes the choices.
Table-service restaurants
A table by party size, combined tables for large groups and an hour-by-hour occupancy board.
Cafés and bakeries
Collection orders and frequent menu questions; WhatsApp questions answered after closing time too.
Hotels with a restaurant
Room and table bookings on the same assistant; a guest who gives check-in and check-out dates is not asked “hotel or restaurant?”.
Frequently asked questions about AI assistant for restaurants
Could the assistant quote the wrong price or item?
The assistant reads items and prices only from your menu, and it does not work out the total itself; it states the amount the system calculated. When it cannot find what the customer asked for, it offers the menu sections or searches with a shorter word before saying it is unavailable. An ambiguous request that matches several items is never added to the basket by guesswork; the customer is asked.
How are we notified of a new order?
Each new order reaches the business WhatsApp number as an approved template ticket with buttons, showing the items, address, payment method and total. You move it along with a tap on the buttons. A bell rings in the dashboard and, if you choose, keeps ringing until every new order has been opened. If a customer cancels, you are notified separately.
What if a customer wants to change or cancel the order?
Until the order is ready the assistant can add or remove items, recalculates the total including the delivery fee and tells the kitchen about the change. It does not add to an order that has already been prepared; it explains why and offers a new order. Customer cancellations are reported to you so the food is not cooked and the courier does not leave.
How does it decide which table to give?
It asks the party size and reserves the smallest table free at that time that fits the group; two people never take a table for twelve. If the group does not fit one table, it combines as many tables as you allow into one reservation. The table is held for the seating time you set or until closing, and guests are not asked when they will leave.
Does it work with our own ordering or till system?
Orders are kept in the dashboard and can also be written to your own system; the menu can be read and refreshed from it too. Testing the connection never sends a fake order to your system; the request is only previewed. Outside your ordering hours the assistant does not open orders and tells customers when you are open, while still answering menu and address questions.
Is there a per-order commission, and how is pricing set?
No, there is no commission per order or per reservation. Pricing is a monthly package per channel: talk minutes for the phone, message counts for WhatsApp. There is no commitment and VAT is added at checkout; you can calculate each channel on the /en/pricing page.
Hear it first, then decide.
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