An AI phone survey records every answer while the call is still running.
An AI phone survey is a survey in which a voice AI assistant calls each respondent, asks your questions in order and records every answer during the call. Tel Asistan AI handles choice, rating, NPS (0–10), yes/no, numeric and open-ended questions and redials anyone it could not reach. Response and completion rates are calculated for you — with no interviewers to schedule and no manual data entry.
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What is an AI phone survey?
An AI phone survey is a telephone survey method in which a voice AI assistant, instead of a human interviewer, asks the questions and stores the answers as structured data during the call. Unlike automated surveys that play a recording and ask for keypad input, the respondent can answer in their own words: the assistant understands the answer and records it against the right option.
- On choice questions the matching option is recorded even when the respondent answers in their own words.
- The assistant stays on the survey: it does not step outside your instructions, add questions or make things up.
- No-answer, busy and voicemail outcomes are flagged separately and can be called again.
- In anonymous mode the respondent's name is never passed to the assistant.
What does AI phone survey do? It does not just ask — it turns answers into data.
Seven question types
Single choice, multiple choice, rating (e.g. 1–5), NPS (0–10), yes/no, numeric and open-ended. You set the options and which questions are required.
Answers captured during the call
Each answer is stored the moment it is given — nobody listens back and types it into a form. If the respondent corrects themselves, the latest answer is kept.
Research-grade rates
Response, cooperation, contact and completion rates follow the AAPOR definitions used in survey research, alongside per-question distributions and the NPS score.
Follow-up surveys by answer
Build a new survey in one step for, say, everyone who gave an NPS of 6 or below, or everyone who dropped out halfway — with its own questions and its own results.
Named or anonymous
It addresses respondents by name when the name is known and never uses it in anonymous mode. In both cases it does not assume gender and does not ask for a name.
Calling windows and redials
You pick the days and hours; calls pause when the window closes and resume where they left off. Unreached respondents are redialled in one step.
How is AI phone survey rolled out? Three steps.
- 01
Write your questions and instructions
Enter the question types and options, the opening line and how the assistant should behave. A survey cannot start without questions and instructions — the assistant never calls with an empty script.
- 02
Add respondents and calling hours
Upload the list from Excel or add it through the open API; the same number written two different ways counts as one person. Choose the days, hours and how respondents are addressed.
- 03
Launch and watch results live
The outcome funnel, rates and question charts update without reloading the page. Pause, add respondents and resume, or export the answers whenever you need.
Interviewer-led phone surveys versus an AI phone survey
Who is it for? Every team that needs real feedback.
Market research agencies
Telephone fieldwork without being limited by interviewer headcount; answers come back as structured, per-respondent data and as a CSV file.
Customer satisfaction and NPS
Post-service or post-delivery satisfaction measurement, with a separate follow-up survey for low scorers.
Clinics and service businesses
A short satisfaction call after a visit or a repair, without adding work for the team.
E-commerce and retail
Post-delivery experience surveys; open-ended answers are stored in the customer's own words.
Dealer and B2B networks
Ask hundreds of dealers the same questions in the same order and compare the answers in one dashboard.
Education
Parent and student satisfaction surveys, with the anonymous option when it matters.
Frequently asked questions about AI phone survey
Which question types are supported, and is there skip logic?
Single choice, multiple choice, rating, NPS (0–10), yes/no, numeric and open-ended questions. Questions are asked in a fixed, linear order; branching to a different question based on an answer is not available today. Instead, once the survey has run you segment respondents by their answers and send that group a separate follow-up survey.
What happens if a respondent asks something off-topic?
The assistant sticks to your survey instructions: it does not drift off-topic, add its own commentary or invent information it was not given. If the respondent says “call me later” and callbacks are switched on, a callback is scheduled for the time they asked for and that call runs on the same survey.
How do I get the results?
The dashboard shows the outcome funnel, the rates, the answer distribution for every question and the NPS score; the per-respondent table can be searched by name or phone number. The raw answer matrix downloads as a CSV file that opens in Excel. To pull results into your own system, the open API returns the survey list, one person's answers and the statistics, and a real-time notification (webhook) can be sent each time a respondent's call is completed.
Can the survey run over WhatsApp?
The survey is conducted by voice; a text-based WhatsApp survey is not available today. The call itself can be placed over WhatsApp instead of the phone line, but only to people who have given you WhatsApp call permission, and each person's permission status is shown in the dashboard (this is Meta's rule).
What about data protection and language?
As the data controller you are responsible for informing respondents and obtaining the permissions needed to call them — in Turkey that means KVKK (Turkey's data protection law), plus the national consent registry for promotional calls; this is guidance, not legal advice. In anonymous mode the name is never passed to the assistant and those calls are not recalled in later conversations. The product's default language is Turkish; the assistant can be set up in English.
How is an AI phone survey priced?
Survey calls draw on your voice-call usage; there is no separate fee per completed survey or per respondent. Plans are monthly, per channel and without a commitment, and you can work out the cost channel by channel on /en/pricing.
Hear it first, then decide.
Build your own assistant in two minutes and call it from your own phone. No setup, no card required.